While we hope you'll love every product as much as we do, we accept returns for up to 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
You must contact kinder capsule before initiating a return. We are not responsible for any return that has been sent to us without prior notification.
We do not take responsibility for packages shipped without appropriate tracking information.
Gift cards are non-refundable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
All sale items are considered final sale unless stated otherwise.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping a parcel valued over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
DOMESTIC SHIPPING (USA):
All purchases will be processed and shipped within 3 days of order via USPS ground and USPS Priority. For UPS 2day & UPS over night, please read below. Customers will be sent a tracking number once the order has been processed. Please allow 3-5 days from ship date for delivery. kinder capsule is not responsible nor liable for any package that is lost or damaged once the package has been shipped. Lost or damaged packages must be reported to the appropriate delivery carrier.
Expedited Shipping Policy (USA):
Please note that any order placed after 3pm on a Friday and orders placed on the weekend (Saturday & Sunday) will not be processed until the next business day.
All purchases will be processed and shipped within 3 days of order via USPS or DHL Express. Customers assume all costs also associated with declaration value in accordance with their countries duties and tariff costs. Tracking number will be available at time of purchase. kinder capsule cannot be held responsible for lost packages. Customers will be sent an email that includes all relevant shipping information once item is shipped. Please allow up to 3 weeks from ship date for delivery if selecting USPS, DHL express can take anywhere from 1-5 business days. Delays may occur due to customs. All custom duties, taxes and fees are the sole responsibility of the customer. Please contact your local post office, USPS or DHL facility for further information concerning custom duties or fees.
US shipments sent outside the state of Massachusetts pay no sales tax. Massachusetts shipments pay 6.25% sales tax at time of checkout . Users are responsible for all sales taxes and other taxes on merchandise shipped to other states.